Unable to install KB2919355

I had just refreshed my Surface Pro 2 with Windows 8.1 Pro.

I could not get any Windows updates to work at all, anything I tried would just result in “Searching this computer for updates…”.

After some research I discovered that I needed to install KB2919355 before I could install any updates, however all attempts at installing KB2919355 resulted in the error: “The update is not applicable to your computer”.

After spending a lot of time looking for possible answers I found several suggestions, none of which resulted in an actual fix for me.

I tried:

DISM.exe /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

I eventually resolved the issue by installing a combination of the various patches recommended on the sites I found.

I installed the following patches in the order given:

Ensure that you reboot when prompted – don’t attempt to install all the patches at once (although this might work I don’t know…)

KB2932046* – KB2932046-x64

KB2934018* – KB2934018-x64

KB2937592* – KB2937592-x64

KB2938439* – KB2938439-x64

KB2959977* – KB2959977-x64

Run Clearcompressionflag.exe from KB2919355

KB2969339 – KB2969339-x64

KB2975061 – KB2975061-x64

KB2939087 – KB2939087-x64

KB2919355 – KB2919355-x64

I was unable to find the updates marked * on the Microsoft Catalogue website – I have no idea why they are not listed.

NOTE: The above download links are for x64 versions – AND – the links may or may not work (Microsoft seem to change the links quite frequently).

If the links fail simply search Google for KBxxxxx download and you should find a link.

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